Frequently Asked Questions

Please reach us at admin@calmplace.ca if you cannot find an answer to your question.

Do you direct bill to my insurance?

Yes, we are set up to direct bill with a number of insurance companies. Please reach out to us to inquire about your insurer. This may also depend on the service that you are receiving.

What is your cancellation policy?

We require 24 hours in order to cancel or change an appointment. We adhere to this policy as best as we can to honour and respect the time of our clinicians. Our clinicians are only paid for sessions that they complete and it is difficult to fill the appointment times last minute.

Is your building wheelchair accessible?

One of our locations is fully accessible. Please let our team know if you require an appointment at this location.